We only charge for the services that we provide. From the beginning of time and unfortunately even still today agencies charge providers fees based on a contingent amount of what they are able to recover on the providers behalf. Inherently there isn’t anything wrong with that, but in a business that changes by the day, isn’t it interesting that collection agencies haven’t changed their billing practices and pricing logic EVER?
Our pricing logic is innovative while remaining extremely simple. We only charge fees for the services that we have had to pay our staff to provide. As a collection agency our primary objective is to provide recovery solutions for the accounts that a practice’s internal processes can’t recover. Let’s be real mailing statements isn’t difficult and with today’s technology it’s not very time-consuming either. So as an advantage to our clients we offer them no fee statement mailing services. That’s right. We don’t charge any fees for mailing statements for our clients. We bill them what our vendor bills us. No markup at all.
Healthcare providers need partners that add value, not create additional accounts payable concerns. Obviously at some point healthcare providers were sold on the concept of paying agencies premium percentages on what they DID recover to help those same agencies offset the expenses incurred trying to recover the debts that they DIDN’T, but does this still make sense today? Should the provider be responsible to pay for the unsuccessful recovery efforts of an agency? We don’t believe so. We believe in partnership. Mutual equity. We both invest in a business relationship with common goals, and work together in partnership to achieve them. That’s why we don’t charge contingency fees, or mark up our costs for our early out program. Our business model is focused on recovering aged receivables that were non-responsive to your internal recovery processes, not to overcharge you to mail statements.
Our early out program is designed to reduce the amount of unpaid patient receivables in the first 60 days, and identify the accounts that need the influence of an outside entity to incentivize them to reconcile their outstanding debts. Once they have gone through the internal part of the program without remitting payment we know what accounts need a different approach, because we have already contacted them multiple times, validated their current demographic information, and established a rapport with them. By the time they get referred outside of the internal part of the program we have the advantage of being intimately familiar with the patients, their provider, the services that they received, and hard to obtain information like employment status, and life events which can be extremely beneficial in maintain a high collection rate on receivables that aren’t recovered in the first 60 days.